Ordering / Shipping / Returns
International Orders:
Limited international shipping available to select countries.
We now ship to the following countries from our website:
Australia
Belgium
Canada
Denmark
Finland
Ireland
Italy
Japan
Netherlands
New Zealand
Sweden
Switzerland
PayPal payments may not be accepted for some countries.
Items are shipped via USPS Priority mail international.
Delivery times are estimated between 6-14 business days.
Shipping cost vary by country.
(Shipping cost Does not include taxes, import charges or duties.)
These fees will vary by country and will be due upon delivery.
We will not mark as gift or adjust cost for custom forms.
All other countries must order through our eBay store.
Ordering:
Orders can be placed on this website or via eBay, Reverb and Etsy.
For order inquires for purchases made from eBay, Reverb or Etsy, please us the messaging system on the site of purchase so we can serve you better.
We do offer volume discounts for larger quantities. Contact us for details.
We accept payments via this website and PayPal.
If you wish to order by check or money order use our contact form.
Please do not mail checks or money orders without contacting us first.
Additional payment options may be available through eBay, Etsy and Reverb's websites.
See those sites for details.
Please note that we cannot change the ship to address once an item has been ordered.
For PayPal orders we can only ship to verified PayPal addresses.
Please ensure your address is correct before purchase.
Cancellations may incur a fee as PayPal's policy change now charges us a fee even if an order is refunded.
Order Cancellations
You can request to cancel your order anytime before item(s) ship.
Orders cannot be cancelled after shipping.
We reserve the right to cancel orders for any reason.
Orders with address errors or address verification issues will be canceled.
Please ensure all of your address and shipping information is correct before ordering as we are not responsible for shipment delays or misdelivered item(s) due to address errors.
We will cancel any orders that we deem suspicious or as a risk for fraud.
International orders to freight forwarding companies or re-shippers are not accepted and will be cancelled. All international customers should purchase only from our eBay store at this time.
Handling Time:
Since most of our items are hand made to order and tested thoroughly we require 2 business days handling time to build, pack and ship orders.
Items may ship faster if we have available stock ready built.
Purchasing Priority mail upgrade will not affect the handling time.
Backorders
From time to time an item may be sold out but available to purchase as a backorder. Backorder purchases are charged when you checkout. Typical backorder times may be 1-2 weeks but due to current supply chain issues, backorders may take longer. We will ship all items as soon as they are available. You can request to cancel a back ordered item anytime before item(s) ship. Cancellations cannot be processed once item(s) have shipped.
Shipping Time & Fees:
All Items ship via USPS.
Once an item is ready for shipping we will ship orders out as fast a possible excluding weekends and postal holidays.
You may get a shipment notification while your order is still being prepared. This is normal and item will ship within 24-48 after shipment notifications are sent.
Our shipping cutoff times are 12 pm central time Mon-Fri. Orders ready for shipment after 12 pm central time will go into the mail stream the next available business day.
We also ship some items on Saturday if items are ready to be delivered to the postal service.
No items will ship on Sundays due to lack of service from USPS.
We offer FREE ECONOMY Shipping for all orders over $25.00 dollars.
Due to the number of small items we sell and to keep cost low on those items we charge $4.25 flat shipping for all orders under $25.00 to the continental 48 United States for orders .
Priority Mail Shipping is $9.99 to all US Regions.
Economy Shipping to Alaska, Puerto Rico & Hawaii is a flat $6.99 for all orders.
Economy shipping typically arrives to you between 3-10 business days for the continental US
and 7-14 Business Days for Alaska & Hawaii.
We offer an upgrade to priority mail (for an additional cost).
Priority mail typically arrives within 1-4 Business days to the continental US
and 3-8 Days to Alaska & Hawaii.
Priority mail shipping and transit times are not guaranteed by the United states postal service.
We do not offer refunds on shipping cost due to delays by the postal service.
Returns & Refunds:
We offer returns for 30 days from the date of purchase.
Items that have been altered, disassembled or otherwise tampered with are not eligible for return.
Shipping charges are not refundable.
Return shipping cost will be the sole responsibility of the purchaser.
We do not offer returns on consumable such as batteries. If you purchase a kit containing batteries and return, the cost of the batteries may be deducted from the refund at our discretion.
If you need to return and item please use our contact form to set up an RMA.